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Delivery

At MyBrother.com.au, we aim for the best of service.
 
In order to provide you with the best service, we use different shipping methods, the choice of which is largely determined by the size and value of your purchase, but mainly on your location.
 
We would therefore appreciate if you take the time to read our shipping policy carefully and communicate with us in order to enable us to ship your order at the fastest and most effective and secure method.
 
1.   All orders will be shipped once payment had been received in full and cleared.
2.   Your order will be shipped with a courier, with the exceptions as detailed below (see paragraph 7) where we will use Australia Post.
3.  As a rule, all major courier companies deliver only to street address (residential or business) and not to P O Box address.
4.   Prior to placing an order please make sure that you have provided us with your postcode – we will then use this   to confirm the shipping method and the cost.
5.   My Brother has the sole discretion as for the method of shipping and reserves the right to refuse delivery by Australia post (with the exception as detailed on paragraph 7 below) unless a street address is provided by the buyer.
6.  Most courier companies will attempt delivery during business hours. If no one is at the address at time of delivery – a card with contact details will be left in the buyer’s letter box or under the door and the buyer would have to contact the relevant courier depot to arrange a second delivery.
 
Should you provide MyBrother.com.au with a business address, or allow us in advance to instruct the courier “authorize to leave”,     then the parcel would accordingly either be delivered or left according to the details provided by you – either way, this instruction would clearly avoid the need for a second delivery.
 
7.Where courier services are not optional, we will use the services of Australia Post; this applies mainly to remote areas where couriers cannot provide a frequent delivery service.
 

 
We value your business with us and appreciate your understanding and communication aimed at providing you with the best possible service!